Careers

SECA, Australia’s trusted name in pipeline technology for over 50 years, is the leading supplier of advanced equipment for cleaning, testing, inspecting, and rehabilitating pipes, sewers, and drains. Here ate SECA, we are not only supplying the tools that keep critical infrastructure running but setting the standard for what’s possible in the industry.

SECA is looking for a Customer Relations & Support Officer to play a key role to provide an outstanding customer experience and support the sales team. This frontline role will see you manage inbound inquiries, make outbound care calls, assist with trade counter sales, and provide essential sales administration support.

As We Enter a New Phase Of Growth, We’re Proud To Offer a Vibrant And Supportive Team Environment. Our Team Embodies Our Core Values Every Day

• We Get Sh!t Done: We take initiative, own opportunities, and see them through to completion
• We Are Better Together: We believe in the power of collaboration, always ready to support each other to deliver the best outcomes
• We Act with Swiss Precision: We aim for clarity and quality in everything we do, never settling for second best.
• We Bring the Love: We show up with passion and care for our customers and each other.

What The Role Will Entail

Are you passionate about delivering exceptional customer experiences? As a Customer Relations & Support Officer, you’ll play a pivotal role in providing sales-focused support and ensuring our customers receive top-notch service. Your responsibilities will include:

• Respond to customer inquiries via phone and email with enthusiasm and professionalism.
• Conduct outbound customer care calls and provide over-the-counter sales assistance.
• Support field sales representatives with timely and accurate sales administration.
• Maintain accurate CRM record to a high standard, ensuring all customer interactions and quotations are accurately documented.
• Prepare quotes and coordinate order fulfillment.
• Resolve customer enquiries and complaints with professionalism and ownership.
• Staying informed about products, services, and industry trends to provide accurate information and support to customers.

What You Bring

We’re looking for someone who embodies our values and possesses the following qualities:

• Proven experience in sales support, quoting, or order processing—preferably in industrial or equipment-based industries
• Excellent communication skills, both written and verbal
• A customer-centric mindset and the ability to empathise with customers’ needs and concerns.
• Strong attention to detail with a commitment to maintaining accurate CRM and customer records
• Proficiency in CRM systems (e.g. Hubspot, Salesforce, or similar) and Microsoft Office Suite
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Strong problem-solving skills and a proactive approach to customer service
• A self-motivated team player with a positive attitude and eager to learn
• Effective problem-solving abilities and the ability to work with pace.

What We Offer

• You’ll be part of a team that values collaboration, innovation, and a healthy work-life balance.
• Competitive salary with performance-based incentives
• Positive company culture
• Onsite parking
• Opportunities for advancement
• Opportunities for autonomy and creativity